Running a business is hard enough without having to wrangle a dozen different phone and internet contracts, track down invoices from three months ago, or troubleshoot connectivity problems at 3 a.m. If you’re like most small to medium-sized business owners or IT managers, you’ve probably faced these headaches in some form.
The good news? Managed telecom services can take all that off your plate—and uncover cost savings in the process. And we’re going to show you how in the guide below.
What Are Managed Telecom Services?
Before we dive into the meat of this guide (i.e., the financial benefits of telecom managed services), let’s get clear on what we mean by managed telecom services. Essentially, it means handing over your phone system (and sometimes your internet service) to a telecommunications expert who handles everything—from setup to maintenance and troubleshooting.
Instead of piecing together a patchwork of telecom solutions from different vendors (and dealing with each one separately when things go wrong), you get one consistent, centralized service. For instance, Rhode Island Telephone’s Cloudworx takes care of you—from initial install and updates to service calls.
Now that you know what managed telecom services are, let’s talk about how they can save you time, money, and other important resources that can be better used elsewhere.
How Telecom Managed Services Keep Your Costs Low
Now that you’ve got the basics, let’s talk about the key benefits of managed telecom services that can actually save you money and make your life easier.
It Allows for Better Telecom Expense Management
Telecommunications expenses can be a black hole for many businesses. Over time, little inefficiencies or “extras” can snowball into big monthly bills. Managed telecom services include what’s called telecom expense management—a smart approach to minimizing these costs by consolidating everything into one package.
Rhode Island Telephone’s telecom expense management service, for example, can audit your telecom usage, negotiate better rates, and cut out unnecessary services. Instead of a jumbled pile of bills, you get one predictable, consolidated payment.
On top of that, you can enjoy:
- Reduced Infrastructure Costs: Telecom managed services like Cloudworx eliminate the need for traditional phone lines and the hefty equipment costs that come with them. By switching to a cloud-based system, you’re essentially paying only for what you use—and nothing you don’t.
- Almost Nonexistent Maintenance Bills: In-house systems can come with surprise repair bills and periodic maintenance costs. But with a managed telecom service, your provider handles all of that. Rhode Island Telephone, for example, handles every aspect of system maintenance, so you’re not stuck footing the bill when something needs a fix.
- Zero Surprise Charges or Bills: Managed telecom services give you predictable monthly costs. That means no budget shocks and better cash flow. Plus, if you need to scale up or down, it’s just a matter of a quick call, without having to buy new equipment or overhaul your setup. But more on that later.
However, it’s important to note that not all telecom managed service providers offer a telecom expense management service as part of their solution. So be sure you find one like Rhode Island Telephone that does so every dollar is spent wisely.
It Gets You the Advanced Features You Actually Need
Not every business around here needs the same setup when it comes to phone systems. Some companies need all the bells and whistles, and some just need the basics. Managed telecom services, like Rhode Island Telephone’s Cloudworx, let you customize what you’re paying for so you get only what you actually need. Here’s how:
- Pick Your Features: You don’t have to pay for a bunch of features you’ll never use. With Cloudworx, you choose what matters to your business and leave the rest. Whether you need basic call forwarding or more advanced features like video conferencing, you’re in control. It’s all about paying for what’s useful, not for the things that just sound good on paper.
- Grow as You Go: Remember the logistical nightmare of adding new features, users, or even offices with traditional telecom services? Well, systems like Cloudworx can make growth far less painful. Need to add more lines or upgrade? No problem. With managed telecom services, your provider can scale you up (or down) easily depending on what’s going on with your business.
- Flexible Options: You’re not locked into one-size-fits-all plans. With Rhode Island Telephone, you can pick a setup that works for your budget and are allowed to adjust it whenever things change.
With managed cloud-based telecom solutions, you get the infrastructure and features you need without wasting a dime on what you don’t.
It Optimizes Your Telecom Operations by Letting the Professionals Handle It
Time is money, and one of the best parts of opting for a managed telecom services is that you don’t have to waste time on the day-to-day upkeep of your communications infrastructure. Instead, a provider like Rhode Island Telephone acts as your IT department and manages your system so you can stay focused on your core business operations and responsibilities. That means:
- Far Less Downtime: With managed telecom services, you get 24/7 monitoring and support, so when issues pop up, they’re handled right away. No more waiting for hours (or days) for someone to fix things. That means fewer interruptions, less frustration, and more time for your team to stay productive and get work done—without the stress of phone system failures.
- No More Headaches: When something goes wrong with an in-house system, it can be a hassle to find a qualified technician, wait for repairs, and deal with the aftermath. With Cloudworx, Rhode Island Telephone handles everything, so you can rest easy knowing your phone system is in expert hands.
- Better Overall Performance: When professionals are running your system, it’s optimized for maximum performance, meaning fewer dropped calls, better call quality, and smoother operations. Telecom managed services not only makes life easier for your employees, but also for your customers! No more yelling “hello” over deafening static or support requests dropping out mid-sentence.
- Up-to-Date Technology: One of the biggest challenges with an in-house phone system is keeping the hardware and software up to date. Managed services take care of all updates, patches, and security improvements so your team always has access to the latest tools.
- Improved Telecom Security: With so much business happening over the phone and online these days, keeping your communications secure is more important than ever. And managed telecom services are armed to the teeth with top-notch security measures. From advanced encryption to secure call routing and multi-factor authentication, your calls will be safe and sound no matter where you are.
If your business is ready to cut costs and streamline telecom expenses, then managed telecom services like Rhode Island Telephone’s Cloudworx solution should be the first place you start.
To learn more about the benefits of switching to cloud-based telecom solutions, check out this practical guide we put together!
Why Choose Rhode Island Telephone for Your Managed Telecom Services?
Rhode Island Telephone isn’t just another telecom company—we’re one of the few managed service providers who’re rooted in the New England business community. This means we can offer a level of customization that larger, national providers simply can’t.
And if something goes wrong, you’re not stuck calling an 800 number, crossing your fingers, and hoping for the best. Instead, you get a team of local experts who know you, your community, and can provide real-time support services when you need it.
Plus, with our Cloudworx platform, you get all the perks of a fully managed telecom system without the headache of dealing with multiple vendors, surprise bills, or technical breakdowns.
So, if you’re ready to improve your operational efficiency and maximize cost efficiency, why not start today? Contact our team to see how the Cloudworx platform can help you cut costs and simplify your business communications.
