The home-buying experience is drastically different when looking at a preowned home versus building one. When building a house, the option for customizing the final build is a tad overwhelming. Conversely, when looking at preowned homes, you have no say in customizing anything. Both avenues have pros and cons, so it boils down to where you are in life and your threshold for uncertainty.
The same applies to personalized VoIP solutions versus a standard, out-of-the-box VoIP option.
VoIP, or Voice over Internet Protocol, allows for the making and receiving of phone calls over the internet instead of using traditional phone lines. A reliable and fast internet connection is crucial for a VoIP system to ensure call quality and enable various features. This internet protocol-based service is flexible and scalable, helping companies cut costs, improve remote collaboration, and increase efficiency.
Have you analyzed your needs to account for consumer expectations rising? A Shep Hyken study found that 86 percent of customers would switch to a competing brand or company if they had a better customer experience.
What is Enhanced Customer Experience in Customer Relationship Management?
Let’s return to the home-buying scenario: the red carpet gets pulled out when building a home. Regular meetings with the builder, design appointments, and a project manager to keep everything moving smoothly, all to make building your dream home as memorable as possible. Buying a preowned home is still a great experience, but most of the time, it’s without pomp and circumstance. It’s more transactional, focusing on closing the process quickly and smoothly for all involved.
Customers expect their experience with your organization to be more involved, like you were building a new home. Regardless of the communication method, they expect the same level of service. Every facet of your business tells the same story based on how you build your customer experience.
An enhanced customer experience is moving out of a transactional encounter and into a relationship-building one. Enhancing business communications is crucial to improving operational efficiency and scalability through personalized VoIP solutions.Â
Benefits of Personalized VoIP Solutions from VoIP Service Providers
Each business sector is unique, and every customer within each industry is even more unique. You know your customers’ preferences best. You can build the customized communication platform your customers crave using a personalized VoIP solution from a reliable VoIP provider like CloudWorx Hosted Phone Service from Rhode Island Telephone.
VoIP services offer various features and benefits, including custom audio recordings, voicemail greetings, hold time announcements, hold music, and call forwarding/auto attendant systems.
Seamless Integrations
Customer relationship management (CRM) software is central to enhancing the customer experience. By integrating your CRM and phone system, you can simplify the connection through the customer journey. Any communication channel, whether sales, customer service, or support, can provide an aligned experience that customers can feel. This integration is part of a unified communication approach, which includes voice, business chat, video conferencing, and more. When time and effort are put into the overall customer experience, you’ll jumpstart the relationship building. Instead of being forced and awkward, it becomes natural and easy to achieve. A report from Semrush found that word-of-mouth advertising is even more effective than paid ads, resulting in five times more sales.
Omnichannel Communication
The possible channels customers can connect with your company have dramatically expanded. There’s voice, video, email, chat, social media, and SMS. Still, with personalized VoIP solutions, you can choose the optimal combination of communication channels best suited for your customers and business model. Using a VoIP phone for business communication offers features like voicemail, call forwarding, and auto attendant systems, which enhance efficiency and customer satisfaction.
Not only that, but omnichannel communication allows all communication to be funneled into a single program, ensuring visibility to customers and their ongoing needs. According to a report from Salesforce, 88 percent of customers say good customer service makes them more likely to purchase again.
Improved Call Quality and Features
Your business flavor comes through all aspects of your business, such as your social media, website, emails, newsletters, and phone system. Never again do you need to use the bland, robotic voice for your phone greetings.
With a personalized VoIP solution, you can bring that same level of branding through crystal-clear audio quality that lends itself to the professionalism of your business. An auto attendant enhances communication dynamics and efficiency by directing callers to specified departments and engaging them with professional voice prompts. Match the hold music to your company and even plug in announcements at various times to keep your callers engaged.
Extended Availability with Auto Attendant
Business operations are no longer constrained by time of day. Your personalized VoIP solution can incorporate self-service options that can get customers what they need regardless of the time of day. Even if they don’t get to speak to someone in the middle of the night, they feel taken care of, which puts them at ease.
Proper management and security of incoming calls are crucial, including filtering them for any content that puts the system at risk and creating a virtual local area network (VLAN) for internal calls to avoid risks from outside sources. In addition to after-hours, a feature like Find Me Follow Me allows you to get a call wherever you are without needing a separate phone number. Especially for people in sales, this is a huge advantage.
A Personalized VoIP Solution from Rhode Island Telephone Will Help You Beat the Competition
It’s time to reevaluate what it means to have a business phone system. A generic phone system won’t cut it today. You need the ability to adjust to your customer’s needs while staying true to your business. Unlike other VoIP service providers, Rhode Island Telephone offers more comprehensive features and potential integration with third-party apps, making it worth consideration for companies with a budget.
At Rhode Island Telephone, we use our years of industry expertise to build the right solution for you. We’re here to be a partner, not just a vendor. Various VoIP systems offer features such as custom greetings, voicemail, hold time announcements, hold music, call forwarding, and IVR systems, but we tailor these to fit your specific needs. Let’s work together to maximize your personalized VoIP solution to conform to your needs. Contact us today!
